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Mastering Virtual – Part 4 of 5: Integration Tips for Efficient Virtual Consult Workflow

SmileSnap • November 10, 2020

Previously in part 3 of our 5-part series on mastering virtual with our partners over at The Invisible Orthodontist (TIO), SmileSnap’s Stacey Bagwell and TIO’s Casey Bull, guided us through the best practices of utilizing live video in your virtual consult process. Live video is a powerful feature that can be either a burden or a key piece of your virtual patient experience. It comes down to how, when and where you use it in your process.


In case you missed it you can catch part three here!



In part 4 of our mini-series, Casey and Stacey walk through integration tips to keep your in-office virtual consult processes as efficient as possible. This piece is arguably one of the most important pieces of your virtual consultation process because your results depend on how well virtual consultations are built into your practice’s efficient virtual workflow.


You will hear key suggestions to make sure you are not missing any gaps in your new patient process as well as relevant communication touch points. You will also learn more valuable insight on the patient journey and what your expectations should be and at what stage to ensure your hard work is benefiting your bottom line and helping you meet your practice goals.


Another topic that is covered in this video is how your efficient virtual consult workflow is managed. Many practices are investing in the virtual side of the practice which means adding team members that are focused completely on virtual communication. Casey shares more about what TIO members are doing in their practices to ensure positive results, including the addition of the VTC or Virtual Treatment Coordinator. This is certainly not a requirement for success, but the role does help practices to understand responsibilities that may need to be considered as you continue your practice’s virtual evolution.


Finally, Casey leaves us with some of TIO’s preferred tools and hardware to ensure that the virtual consult experience you are delivering to your patients is the quality reflection on your practice that helps drive more new patients. While there are many tools that your computer set up may already have, there are some additional items you can consider to help improve how your practice and team members are viewed virtually.


If you have any questions or want direction on how to improve your virtual process and how to seamlessly integrate your virtual consult process into your practice, SmileSnap offers free 15 minute strategy sessions with our expert customer success team. To book a success meeting you can CLICK HERE or feel free to email Stacey directly at [email protected] for any questions you may have.

 

Coming Up Next – The final part in our mastering virtual series: Tips to get to YES and Higher Case Acceptance with Virtual Consultations

 

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By Kenner Medina February 17, 2025
In the ever-evolving world of dentistry, the post-pandemic landscape has presented new challenges for dental practices. The shift towards virtual consultations and hybrid models has become essential in ensuring the safety and well-being of both patients and staff. In this blog post, we will explore how SmileSnap, a cutting-edge virtual consultation platform, is supporting dental practices in adapting to these changes and ensuring continuity of care for patients. Challenges dental practices face in a post-pandemic world The COVID-19 pandemic has forced dental practices to rethink traditional methods of patient care. With social distancing guidelines and safety protocols in place, in-office consultations have become less feasible, leading to a decline in patient visits. This has posed a significant challenge for practices looking to maintain a steady flow of patients and revenue. Transitioning from in-office consultations to hybrid models To address these challenges, many dental practices have turned to virtual consultations as a way to continue providing care to patients remotely. SmileSnap offers a seamless transition from in-office consultations to virtual appointments, allowing practices to reach a wider audience and provide convenient, safe care to patients from the comfort of their own homes. By incorporating virtual consultations into their practice model, dentists can adapt to the changing landscape of post-pandemic dentistry and ensure that patients receive the care they need. Enhancing patient safety with virtual consultations In addition to expanding access to care, virtual consultations also play a crucial role in enhancing patient safety. By minimizing in-person contact and reducing the risk of exposure to illness, virtual appointments help to protect both patients and staff. SmileSnap's secure and user-friendly platform ensures that patient information remains confidential and that appointments are conducted in a professional and efficient manner. With virtual consultations, dental practices can prioritize the health and well-being of their patients while maintaining a high standard of care. How SmileSnap ensures continuity of care SmileSnap is dedicated to supporting dental practices in providing quality care to their patients, even in the face of unprecedented challenges. By offering a comprehensive virtual consultation platform , SmileSnap enables practices to seamlessly transition to a hybrid model of care, combining in-person visits with virtual appointments. This approach not only ensures continuity of care for patients but also helps practices to adapt to the changing demands of the post-pandemic world. Conclusion: Preparing your practice for the future As the dental industry continues to evolve in response to the challenges of the post-pandemic world, it is essential for practices to be proactive in adapting to these changes. By incorporating virtual consultations into their practice model and utilizing innovative platforms like SmileSnap, dental practices can ensure the safety and well-being of their patients while maintaining a high standard of care. By preparing for the future and embracing new technologies, practices can position themselves for success in the ever-changing landscape of dentistry. SmileSnap is here to support practices in this transition, ensuring that they are equipped to meet the needs of patients in a post-pandemic world.
By Kenner Medina February 10, 2025
In today's digital age, patient engagement is more important than ever for dental practices. With the rise of virtual consultations and online scheduling, it's crucial to find ways to connect with patients and provide them with the best possible care. That's where SmileSnap comes in - a revolutionary tool that can help increase patient engagement and streamline the consultation process. Tip 1: Personalizing virtual consultation invitations One of the best ways to increase patient engagement with SmileSnap is by personalizing virtual consultation invitations. By addressing patients by name and including personalized information about their dental needs, you can make them feel valued and more likely to schedule a consultation. Tip 2: Offering seamless online scheduling Another key tip for increasing patient engagement is to offer seamless online scheduling through SmileSnap. By allowing patients to easily book appointments online, you can make the process more convenient and accessible, leading to higher engagement rates. Tip 3: Educating patients about the benefits of virtual consultations It's important to educate patients about the benefits of virtual consultations through SmileSnap. By explaining how virtual consultations can save time and provide more personalized care, you can encourage patients to take advantage of this innovative technology. Tip 4: Following up promptly after consultations Following up promptly after consultations is essential for maintaining patient engagement . By reaching out to patients with personalized messages and recommendations, you can show that you care about their well-being and are committed to their dental health. Tip 5: Leveraging SmileSnap analytics to track patient trends Finally, leveraging SmileSnap analytics can help you track patient trends and identify areas for improvement. By analyzing data on patient engagement and consultation outcomes, you can make informed decisions to optimize your practice and enhance the patient experience. In conclusion, increasing patient engagement with SmileSnap is essential for dental practices looking to thrive in today's competitive market. By personalizing virtual consultation invitations, offering seamless online scheduling, educating patients about the benefits of virtual consultations, following up promptly after consultations, and leveraging SmileSnap analytics, you can take your practice to the next level and provide the best possible care for your patients.
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