Interactive Discussion from the Treatment Coordinator’s Perspective
SmileSnap • February 19, 2021
SmileSnap’s Director of Sales and Virtual Integration Specialist, Stacey Bagwell, interviews Kristin Henry from Fotovat Orthodontics in Los Angeles about how she transformed their practice from traditional to virtual during the Covid office shutdown, and in doing so, discovered an efficient and productive way to conduct new patient consults and start cases through SmileSnap.
Watch the video to learn more about:
- How to set up successful workflows and systems to easily manage virtual consults
- Why follow up protocols are important to increase the number of new patient starts
- Managing virtual consults alongside seeing a full schedule of in-office patients
- How patients are reacting to the convenience of Virtual Consults
- Bonus: A few words from Dr. Fotovat of who you have managing your virtual consults
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Once a lead comes in, the real test is how you manage it. SmileSnap's virtual dentist app centralizes every interaction into one system—no more juggling spreadsheets, emails, and sticky notes. As soon as a patient submits their details and images, your team sees it in the dashboard with all necessary context. You can then sort, prioritize, or follow up quickly based on urgency or case type. SmileSnap’s automation features are designed to reduce friction: triggers can send welcome messages, reminders, or educational content automatically. You can even send a quick video reply to make the interaction feel more personal. Because communication history is preserved, your staff always knows what’s been sent, when, and how the prospect responded. Key Management Tools in SmileSnap: Centralized dashboard for all leads and data Automated workflows and message triggers Multi-channel communication (SMS, email, video) Full interaction history for context This streamlined management allows your team to focus on converting leads rather than chasing them. With SmileSnap, lead flow becomes organized, responsive, and conversion-friendly.
In dental practices, chair time is one of your most precious resources. SmileSnap helps you stop wasting it by filtering out unqualified leads and ensuring only serious prospects move forward. Patients begin their journey by submitting photos and basic information through the SmileSnap widget, which you embed on your website. Once submitted, that lead is automatically logged in your dashboard, ready for review. You can assess candidacy before inviting them in, so you only schedule appointments with truly viable patients. Automation lets you send immediate, personalized responses via SMS, email, or even video messages — reducing lag time and building trust instantly. Multi-channel communication ensures you reach prospects in the way they prefer, improving responsiveness. You’ll also have tracking built in, so you know which leads convert best and which sources provide the highest quality. Because many SmileSnap customers report conversion rates well above 90%, your ROI can skyrocket. With the combination of lead capture, management, and conversion tools all in one platform, SmileSnap turns your website into a powerful dental patient acquisition engine. The result? More qualified patients, less wasted time, and smoother growth for your practice.