Mastering Virtual – Part 1 of 5: The Optimized New Patient Process
SmileSnap • October 19, 2020
When COVID-19 hit, our partners over at The Invisible Orthodontist (TIO) were in a surprisingly optimistic situation. For the last 18 months, the global digital marketing and orthodontic consulting company had been helping their members and their busy practices implement their next phase of the new patient process: The Virtual Consultation.
Now after completing thousands of virtual consultations, TIO has shared with us the keys to mastering this optimized new patient process.
Today, virtual consultations are the normal for TIO members around the world. Their reason for implementing virtual consultations was simple in their eyes. They had been coaching practices on how to manage a large amount of new patient inquiries for over 10 years and saw immediate value in bringing a portion of that new patient experience online. TIO actually did a webinar on the evolution of this process with TIO member and SmileSnap customer, Dr. Alex Waldman’s practice a few months ago. If you have not watched this incredibly valuable webinar you can check it out here.
But where is this process today?
In this 5-part series, Casey Bull, the Global Director of Content and Community at TIO, and our own SmileSnap Director of Customer Success Stacey Bagwell, take us through the steps and key things to consider to truly master the virtual consultation process and understand how the new patient journey has evolved.
What will be covered in the series:
- Virtual consultation workflow and set up
- Tracking and reporting for success
- Closing and Tips for getting the YES
- Bridging the virtual to physical appointment with ease
In the first video of our series, Casey and Stacey go through the big picture of virtual consultations and share helpful tips on the workflow, as well as dos and don’ts for the virtual consultation features available today on SmileSnap and SmileSnap Pro.
Up Next in the 5-Part Series: Tracking and Reporting for Virtual Success
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Are you tired of waiting weeks for a doctor's appointment, only to spend a few rushed minutes with them before being sent on your way? Well, say goodbye to that outdated model of healthcare because virtual consultations are here to revolutionize the patient experience. Picture this: you wake up with a nagging pain in your side. Instead of having to wait days or even weeks for an in-person appointment, you can simply hop online and schedule a virtual consultation with your healthcare provider. Within hours, you're face-to-face (virtually, of course) with a doctor who can assess your symptoms, answer your questions, and even develop a personalized treatment plan just for you. But the benefits of virtual consultations don't stop there. With this streamlined approach, practices can provide faster responses, personalized treatment plans, and better communication. No more playing phone tag with receptionists or waiting on hold for hours. Instead, you have direct access to your healthcare provider at the touch of a button. This improved patient experience not only saves you time and hassle but also builds trust between you and your healthcare provider. When you feel heard, understood, and valued, you're more likely to follow through with your treatment plan and see better results. And isn't that what healthcare is all about? So, next time you're feeling under the weather or have a question about your health, consider scheduling a virtual consultation . It's the modern way to receive personalized, efficient, and effective healthcare – all from the comfort of your own home. Improved patient experience? Check. Better communication? Check. Trust and satisfaction? Double check. It's time to embrace the future of healthcare with virtual consultations.
When it comes to streamlining your dental practice and providing top-notch patient care, SmileSnap is a game-changer. While you may already be familiar with some of its key features, there are a few hidden gems that you may not know about. In this blog post, we will uncover the top features of SmileSnap that you didn't know about, and how they can benefit your practice. Customizable Patient Intake Forms One of the standout features of SmileSnap is its customizable patient intake forms . Gone are the days of paper forms and manual data entry. With SmileSnap, you can create personalized intake forms that collect all the necessary information from your patients before their appointment. This not only saves time for your staff but also ensures that you have all the relevant information at your fingertips when the patient arrives. HIPAA-Compliant Video Consultations In today's digital age, telehealth is becoming increasingly popular. SmileSnap offers HIPAA-compliant video consultations, allowing you to connect with your patients remotely. Whether it's for a follow-up appointment or a quick check-in, video consultations make it convenient for both you and your patients. Plus, you can rest assured that all communication is secure and compliant with privacy regulations. Analytics Dashboard for Practice Insights Understanding your practice's performance is key to making informed decisions. SmileSnap's analytics dashboard provides valuable insights into your practice, such as appointment scheduling trends, patient demographics, and revenue projections. With this data at your fingertips, you can identify areas for improvement and make strategic decisions to grow your practice. Automated Reminders and Follow-Ups Keeping track of appointments and follow-ups can be a challenge. SmileSnap's automated reminders and follow-ups take the guesswork out of scheduling. You can set up reminders for upcoming appointments, follow-ups for treatment plans, and even send personalized messages to your patients. This not only improves patient engagement but also reduces no-shows and last-minute cancellations. Integration with Leading Dental Software Seamless integration with your existing dental software is crucial for a smooth workflow. SmileSnap integrates with leading dental software systems, allowing you to sync patient information, appointments, and treatment plans effortlessly. This eliminates the need for manual data entry and ensures that all your systems are up-to-date and accurate. In conclusion, SmileSnap offers a wide range of features that go beyond the basics. By leveraging its customizable patient intake forms, HIPAA-compliant video consultations, analytics dashboard, automated reminders, and integration with leading dental software, you can take your practice to the next level. So, why not make the most of SmileSnap and revolutionize the way you run your practice?