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Mastering Virtual – Part 3 of 5: When, Where and Why to use Live Video in your Virtual Consultations

SmileSnap • November 5, 2020

Previously in part 2 of our 5-part series on mastering virtual with our partners over at The Invisible Orthodontist (TIO), SmileSnap’s Director of Customer Success, Stacey Bagwell and TIO’s Director of Community and Content, Casey Bull, shared with us tips to track conversion and reception rates. This is particularly important when implementing anything new. In case you missed it you can catch part two here!


In part 3 of our series, Stacey and Casey discuss the use of the live video feature. This can be a tricky component to implement into your virtual consultation process because of the live time commitment for both your practice and your potential patients and should be thoughtfully added to maximize value and outcomes.


As you continue to evolve your virtual process, it is important to remember to start with a simple process that can be evolved and built upon. Live video is a powerful feature to lock in and get patients to accept treatment before they step foot into your office, but it needs specific placement for it to be valuable. TIO members have completed thousands of virtual consultations and has ironed out their own process for knowing how to maximize results for each step. The TIO team found early on that the video component seemed to be the most difficult to implement which is why we elected to focus one of our series videos solely on this SmileSnap feature.


Casey and Stacey again dig into the do’s and don’ts of the live video component of the virtual consultation process. Not only do they discuss some common sales tips such as questions to ask and the importance of having the patient be the one talking and telling their story. They also review the specifics of what to tailor in your process as it relates to live video. We hope that this video helps you and your busy practice better identify ways that live video can be a part of your process, OR give you a reason to simplify your process at a higher level.



If you have any questions or want direction on how to improve your virtual process and how to make better use of live video, SmileSnap offers free 15 minute strategy sessions with our expert customer success team. To book a success meeting you can CLICK HERE or feel free to email Stacey directly at [email protected] for any questions you may have.

 

Coming Up Next – Part 4 of the 5-part mastering virtual series: Integrating efficient virtual into your daily practice workflow

 

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Improved Patient Experience:

By Kenner Medina • April 14, 2025
Are you tired of waiting weeks for a doctor's appointment, only to spend a few rushed minutes with them before being sent on your way? Well, say goodbye to that outdated model of healthcare because virtual consultations are here to revolutionize the patient experience. Picture this: you wake up with a nagging pain in your side. Instead of having to wait days or even weeks for an in-person appointment, you can simply hop online and schedule a virtual consultation with your healthcare provider. Within hours, you're face-to-face (virtually, of course) with a doctor who can assess your symptoms, answer your questions, and even develop a personalized treatment plan just for you. But the benefits of virtual consultations don't stop there. With this streamlined approach, practices can provide faster responses, personalized treatment plans, and better communication. No more playing phone tag with receptionists or waiting on hold for hours. Instead, you have direct access to your healthcare provider at the touch of a button. This improved patient experience not only saves you time and hassle but also builds trust between you and your healthcare provider. When you feel heard, understood, and valued, you're more likely to follow through with your treatment plan and see better results. And isn't that what healthcare is all about? So, next time you're feeling under the weather or have a question about your health, consider scheduling a virtual consultation . It's the modern way to receive personalized, efficient, and effective healthcare – all from the comfort of your own home. Improved patient experience? Check. Better communication? Check. Trust and satisfaction? Double check. It's time to embrace the future of healthcare with virtual consultations.

Top Features of SmileSnap You Didn’t Know About

By Kenner Medina • March 31, 2025
When it comes to streamlining your dental practice and providing top-notch patient care, SmileSnap is a game-changer. While you may already be familiar with some of its key features, there are a few hidden gems that you may not know about. In this blog post, we will uncover the top features of SmileSnap that you didn't know about, and how they can benefit your practice. Customizable Patient Intake Forms One of the standout features of SmileSnap is its customizable patient intake forms . Gone are the days of paper forms and manual data entry. With SmileSnap, you can create personalized intake forms that collect all the necessary information from your patients before their appointment. This not only saves time for your staff but also ensures that you have all the relevant information at your fingertips when the patient arrives. HIPAA-Compliant Video Consultations In today's digital age, telehealth is becoming increasingly popular. SmileSnap offers HIPAA-compliant video consultations, allowing you to connect with your patients remotely. Whether it's for a follow-up appointment or a quick check-in, video consultations make it convenient for both you and your patients. Plus, you can rest assured that all communication is secure and compliant with privacy regulations. Analytics Dashboard for Practice Insights Understanding your practice's performance is key to making informed decisions. SmileSnap's analytics dashboard provides valuable insights into your practice, such as appointment scheduling trends, patient demographics, and revenue projections. With this data at your fingertips, you can identify areas for improvement and make strategic decisions to grow your practice. Automated Reminders and Follow-Ups Keeping track of appointments and follow-ups can be a challenge. SmileSnap's automated reminders and follow-ups take the guesswork out of scheduling. You can set up reminders for upcoming appointments, follow-ups for treatment plans, and even send personalized messages to your patients. This not only improves patient engagement but also reduces no-shows and last-minute cancellations. Integration with Leading Dental Software Seamless integration with your existing dental software is crucial for a smooth workflow. SmileSnap integrates with leading dental software systems, allowing you to sync patient information, appointments, and treatment plans effortlessly. This eliminates the need for manual data entry and ensures that all your systems are up-to-date and accurate. In conclusion, SmileSnap offers a wide range of features that go beyond the basics. By leveraging its customizable patient intake forms, HIPAA-compliant video consultations, analytics dashboard, automated reminders, and integration with leading dental software, you can take your practice to the next level. So, why not make the most of SmileSnap and revolutionize the way you run your practice?
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